Privacy Policy

Welcome to ACF Study Abroad

We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when interacting with our services — including our website, social media pages, online forms, Meta Lead Ads, WhatsApp communication, and consultancy services.

If you have any questions, feel free to contact us at:

Information We Collect

We may collect the following types of personal information:

1.1 Personal Identification Info

• Full Name
• Phone Number
• Email Address
• Date of Birth
• Passport Status

1.2 Academic Information

• Education Level
• Certificates & Transcripts
• IELTS/PTE/TOEFL Scores
• Preferred Country or Program

1.3 Additional Information

• Financial background (for eligibility assessment)
• Documents you choose to share (PDF, images, certificates)
• Any communication exchanged through WhatsApp, email, or phone

1.4 Automatically Collected Data

• IP Address
• Device information
• Browser type
• Website usage analytics

How We Use Your Information?

We use your information only for purposes related to our student consultancy services, including:

• ✔ Eligibility assessment for studying abroad
• ✔ University & program recommendation
• ✔ Visa guidance & documentation support
• ✔ Communication regarding your enquiry
• ✔ Improving our services & customer experience
• ✔ Sending admission updates, reminders & helpful resources

We do NOT:

• ❌ Sell your data
• ❌ Share your data with unauthorized third parties
• ❌ Use your data for unrelated advertising

Sharing Your Information

Your information is ONLY shared when necessary, including:

3.1 With Authorized Partners

Such as:

• Universities
• Official admission partners
• Visa service departments

…but ONLY when required to process your application and with your consent.

3.2 Legal Requirements

We may disclose information if required by law or official government authorities.

We never sell, trade, or misuse your personal data.

How We Store & Protect Your Data

We use strong technical and organizational safeguards, including:

• ✔ Encrypted storage
• ✔ Secure servers
• ✔ Limited staff access
• ✔ Password-protected systems
• ✔ Regular security checks

Your data will be stored only for as long as necessary to serve your study abroad (or consultancy) request.

Your Rights

You have full control over your information. You may request at any time:

• ✔ Access to your data
• ✔ Correction of incorrect information
• ✔ Deletion of your data
• ✔ Stopping all communication
• ✔ Explanation of how your data is used

To request any of the above, contact us anytime at:

Cookies & Tracking Technologies

Our website may use cookies to:

• Improve user experience
• Analyze website activity
• Personalize content

You can disable cookies from your browser settings at any time.

Third-Party Services

Our website/social pages may contain links to external websites.

We are not responsible for their content or privacy practices.

Third-party tools we may use include:

• Meta Lead Forms
• Google Analytics
• WhatsApp Business API
• Email marketing tools

These tools only access data needed for service delivery.

Communication Policy

By submitting your information, you agree that we may contact you via:

• ✔ Phone call
• ✔ SMS
• ✔ WhatsApp
• ✔ Email

—only regarding your study abroad enquiry.

You may opt out anytime.

Policy Updates

We may update this Privacy Policy if needed.

The updated version will always be available on this page with a revised date.